Welcome to our website. By continuing to browse and use this website, you agree to comply with and be bound by these Terms and Conditions, which, together with our Privacy Policy, govern the relationship between The Suryaa New Delhi and you in relation to this website.

The term “The Suryaa New Delhi”, “we”, “us”, or “our” refers to the owner of the website, whose registered office is located at The Suryaa, New Friends Colony, New Delhi – 110025.

We, The Suryaa New Delhi, request our Guests to read this Privacy Policy carefully before sharing any personal information with us. By accessing or using this website, you acknowledge and accept the practices described in this policy.

This Privacy Policy outlines the collection, use, and processing of personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act 2023”).

We reserve the right to update or modify this Privacy Policy from time to time. Users are encouraged to review this page periodically to stay informed of any changes.

This Policy provides for the processing of digital personal data in a manner that recognizes both the right of individuals to protect their personal data and the need to process such data for lawful purposes and for matters connected therewith or incidental thereto.

Definition

“Act” means Digital Personal Data Protection Act, 2023 (DPDP Act 2023).
“Board” means the Data Protection Board of India established by the Central Government under Section 18 of the Act;
“Data” means a representation of information, facts, concepts, opinions or instructions in a manner suitable for communication, interpretation or processing by human beings or by automated means;
“Data Fiduciary” means any person who alone or in conjunction with other persons determines the purpose and means of processing of personal data.
“Data Principal” means the individual to whom the personal data relates and where such individual is—
- (i) a child, includes the parents or lawful guardian of such child;
- (ii) a person with a disability, includes the lawful guardian acting on their behalf;
“Data Processor” means any person who processes personal data on behalf of a Data Fiduciary;
“Data Protection Officer” means an individual appointed by the Significant Data Fiduciary under clause (a) of sub-section (2) of Section 10 of the Act;
“Digital personal data” means personal data in digital form;
“Personal data” means any data about an individual who is identifiable by or in relation to such data;
“Personal Data Breach” means any unauthorized processing of personal data or accidental disclosure, acquisition, sharing, use, alteration, destruction, or loss of access to personal data that compromises its confidentiality, integrity, or availability
“Processing” in relation to personal data, means a wholly or partly automated operation or set of operations performed on digital personal data, and includes operations such as collection, recording, organisation, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction;
References to any gender-specific pronouns shall be deemed to include all genders.

Information Collection

We collect the personal data of a Data Principal only in accordance with the provisions of the Act and for a lawful purpose:

for which the Data Principal has provided consent; or
for certain legitimate uses.

Kind of information, which we may collect:

I. For Identity Information

Name
Date of birth
Gender
Nationality

II. For Contact Information

Phone number
Email address
Residential address
Emergency contact details

III. For Government Identification
(as required under Indian hospitality regulations)

Passport
Aadhaar (if provided voluntarily)
Driving License
Visa details (for foreign Guests)

IV. For Booking Information

Check-in / check-out dates
Room preferences
Special requests
Payment-related details

V. For Payment Information

Card Payment details processed through secure payment gateways
Billing address
Transaction history

Note: The Suryaa New Delhi does not store card or banking details. All payments are processed through secure third-party payment gateways.

VI. International Guest

Passport
Visa details

Any additional information required for verification in accordance with applicable laws or embassy requirements.

VII. Automatically Collected Information

IP address and device information
Browser type and operating system
Website usage data and cookies ((users may disable cookies through browser settings)
Location data (where permitted and with consent)

If you wish to withdraw your consent for the processing of your personal data, you may contact our Data Protection Officer (DPO) at:

Email: info@thesuryaa.com
Address: The Suryaa New Delhi, Community Centre, New Friends Colony, New Delhi – 110025

Upon withdrawal of consent, we shall cease processing your personal data, subject to applicable legal and regulatory requirements.

Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal. Retention of personal data after withdrawal shall be in accordance with applicable laws.

Purpose of Data Processing

To confirm bookings, provide hospitality services, verify guest identity, process payments, improve guest experience, and send marketing communications (where permitted);
For the specific purposes for which the Data Principal has voluntarily provided personal data, and for which consent has been obtained.
For fulfilling any obligation under any law for the time being in force in India;
For compliance with any judgment or decree or order issued under any law for the time being in force in India, or any judgment or order relating to claims of a contractual or civil nature under any law for the time being in force outside India;
For responding to a medical emergency involving a threat to the life or immediate threat to the health of the Data Principal or any other individual;
For taking measures to provide medical treatment or health services to any individual during an epidemic, outbreak of disease, or other public health emergencies;
For taking measures to ensure safety of, or provide assistance or services to, any individual during any disaster, or any breakdown of public order.

Sharing of Personal Data

We do not sell or rent personal data. We will share the Personal Data only subject to following conditions:

When required or authorized by law or government authorities
Has made request in writing to the Company for sharing such personal data for the purpose of prevention or detection or investigation of offences or cyber incidents, or for prosecution or punishment of offences.
When necessary for the provision or completion of services (e.g., payment processing or third-party service providers);
To ensure the safety and security of guests and other individuals;
When mandated by applicable laws or regulatory authorities.

Data Storage and Retention

The Personal Data of Data Principal shall be retained for the period as specified under the law and also determined under “Data Retention Policy”.

Personal Data of Children and/or Person with disability

While processing personal data of children or persons with disabilities, The Suryaa New Delhi shall ensure compliance with applicable laws, including the following:

Prior to processing any personal data of a child or a person with a disability who has a lawful guardian, verifiable consent shall be obtained from the parent or lawful guardian, as applicable;
The Suryaa New Delhi shall not undertake any processing of personal data that is likely to cause harm or have a detrimental effect on the well-being of a child;
The Suryaa New Delhi shall not engage in tracking, behavioural monitoring, or targeted advertising directed at children.

Our services are not intended for individuals under the age of 18 without parental or guardian supervision. We do not knowingly collect personal data from minors independently.

Law

Where required under applicable law, personal data shall be processed based on your free, specific, informed, and unambiguous consent.

Grievance

E-mail: cs@chl.co.in
Address: The Suryaa New Delhi, Community Centre, New Friends Colony, New Delhi – 110025

Consent

By using this website and selecting the checkbox, you provide your consent for the collection and processing of your personal data for the purpose of availing our services.

Our Privacy Policy